Technical requirements
Computer requirements
| Macintosh |
Windows |
- G3 500MHz or above for Dial up (HTML) version
- G5 2GHz or above for Broadband (Flash) version
- 128 MB RAM (higher recommended)
- OS X ver 10.3 +
- Preferred minimum monitor resolution: 1024 x 768
- Colour depth: thousands of colours (16 bit)
- Flash Player 8 or above for the Broadband (Flash) version
|
- Pentium II 450 MHz or above
- 128 MB RAM (higher recommended)
- Windows 2000/XP
- Preferred minimum monitor resolution: 1024 x 768
- Colour depth: True Color (16 bit)
- Flash Player 8 or above for the Broadband (Flash) version
|
Supported browsers
| Macintosh |
Windows |
Safari 1.3 or higher
Firefox 1.5 or higher
|
Internet Explorer 6 or higher
Firefox 1.5 or higher
|
Browser plugins
Screen resolution
For an optimal experience of this website, it is recommended that your screen the
resolution be set at 1024 x 768 or higher. A screen resolution of 800 x 600 will
enable access to the Flash version but not the full functionality. It is therefore
recommended that such users access the HTML version.
FAQ
Why are the Flash videos not working in Mac OS/X 10.5?
This was documented and occurred last November when the latest version of the operating system bought in an updated version of Flash player 9 (r115). Any version of Flash player 9 previous to (r47) works fine. The solution is to download an earlier version of Flash player 9(r47). Here is a link to a download site. http://fpdownload.macromedia.com/get/flashplayer/installers//archive/fp9_archive.zip
On Mac OS/X why does the video not playback smoothly?
This is a limitation of the Mac hardware. Video playback is best experienced on a Mac with a CPU speed greater than 2GHz. For Mac computers with less then 2GHz CPU speed it is recommended that the HTML version be used.
On Mac OS/X why does the video player just show the looping intro video or appear frozen and not load the video that is to be played?
This is a known issue that is related to the Mac OS/X platform. On Mac OS/X on Safari and Firefox browsers the first time the video player is used the video player will only show the looping intro video that may also appear frozen. Click on the video date rollover or click on the pause/play button on the video console to play the selected video.
Keyboard tabbing not fully supported in the Flash version
This is a known issue related to the Flash Player. If keyboard only navigation is to be used then it is recommended that the HTML version be used.
On Mac OS/X why do the pages from the Flash console pages not load correctly?
On Mac OS/X sometimes the HTML pages will not load as intended. If this occurs the browser cache should be cleared. To clear the browser cache in the Safari browser go to the 'Safari -> Empty Cache...' dropdown menu then click the 'Empty Cache' button.
On Mac OS/X the audio doesn’t auto play when the phone number is entered into the dial pad.
This is an occasionally occurring Mac specific bug. If the audio does not play then click on the audio control play button to start the audio.
On Mac OS/X the audio is low.
Recommended to use headphones or external speakers.